Return Policy

Backroads Company Return Policy

Last Updated: 12/29/24

Thank You for Choosing Backroads Company

We appreciate your trust in our products and services to enhance your outdoor adventures. To ensure your satisfaction, we’ve outlined our Return Policy below. Please read this policy carefully before making a purchase.

Eligibility for Returns

  • 30-Day Return Window: You have 30 days from the date of purchase to return items for a refund or exchange. This period starts the day after you receive your purchase.
  • Condition of Items: Items must be returned in their original condition, unused, and with all original packaging, tags, and documentation included.
  • Exceptions: Some items are not eligible for return, including:
    • Customized or personalized products
    • Digital downloads or services
    • Items that are perishable or time-sensitive
    • Products that have been used, altered, or damaged after receipt

How to Make a Return

  1. Contact Us: Before returning any item, please contact our Customer Service team at [backroads company at pm dot me] to initiate the return process. Include your order number and details about the item you wish to return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number. This number is necessary for processing your return.
  3. Pack Your Return: Carefully package the item(s) you’re returning, ensuring they are well-protected. Include the RMA number inside the package.
  4. Ship Your Return: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped). Use a traceable shipping method as we cannot be responsible for packages lost in transit.
  5. Return Address: Send your return to:
    Backroads Company[741 Orchid Lane][Mountain Home, AR 72643]

Refunds and Exchanges

  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, depending on your bank’s processing times.
  • Exchanges: If you prefer an exchange, please indicate this when you contact us. We’ll do our best to exchange your item for the same or equivalent product based on availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately. We will arrange for a replacement or refund at no additional cost to you. You must report this within 7 days of receipt.

Return Shipping

  • Cost: You will be responsible for paying your own shipping costs for returning your item, except in cases where we’ve shipped the wrong item or if the product arrived defective or damaged.
  • Return Shipping Label: In case of our error, we will provide you with a pre-paid return shipping label.

Non-Returnable Items

Items not eligible for return include those noted above under “Exceptions.” For clarity, products like maps, guides, or digital content once accessed cannot be returned as they are considered used.

Policy Changes

We may update our Return Policy from time to time. Any changes will be posted here, and the policy in place at the time of your purchase will apply.

Contact Us

If you have any questions regarding our Return Policy or need assistance, please reach out to our Customer Service team:

  • Email: [backroads company at pm dot me]
  • Phone: [nine two zero 946 three five 4 nine]

Thank you for exploring with Backroads Company. We’re committed to ensuring your satisfaction with every purchase.

Please note, this example should be adapted to fit the specific products, services, and operational practices of Backroads Company. Legal review is recommended to ensure compliance with consumer protection laws.